The Appliance Directory

The Appliance Directory Privacy Policy

Last Updated: October 27, 2025

Introduction

The Appliance Directory ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our appliance parts directory services.

Information We Collect

Information You Provide

  • Account Information: Name, email address, phone number, shipping and billing addresses
  • Payment Information: Credit card details, billing information (processed securely through third-party payment processors)
  • Order History: Products purchased, order dates, quantities, and preferences
  • Communications: Messages, reviews, customer service inquiries, and feedback

Automatically Collected Information

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages viewed, time spent on site, click patterns, search queries
  • Cookies and Tracking: Session data, preferences, analytics information (see Cookies section below)

Information from Third Parties

  • Shipping carriers (delivery status updates)
  • Payment processors (transaction verification)
  • Social media platforms (if you connect your account)

How We Use Your Information

We use collected information to:

  • Process and fulfill your orders
  • Communicate about orders, shipping, and delivery
  • Provide customer support and respond to inquiries
  • Personalize your shopping experience and product recommendations
  • Send marketing communications (with your consent)
  • Improve our website, services, and product offerings
  • Detect and prevent fraud or security incidents
  • Comply with legal obligations and enforce our terms

How We Share Your Information

We may share your information with:

Service Providers: Shipping companies, payment processors, email services, analytics providers, and other vendors who assist in our operations

Business Partners: Appliance parts manufacturers and distributors for warranty support or product information

Legal Requirements: Law enforcement, regulatory authorities, or other parties when required by law or to protect our rights

Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their marketing purposes.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • Remember your preferences and login status
  • Analyze site traffic and user behavior
  • Deliver targeted advertising
  • Improve site functionality

You can control cookies through your browser settings. Disabling cookies may limit some site features.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your information
  • Opt out of marketing communications
  • Restrict or object to certain processing
  • Data portability (receive your data in a structured format)
  • Withdraw consent where processing is based on consent

California Residents: Under the CCPA, you have specific rights regarding your personal information. Contact us to exercise these rights.

EU/UK Residents: Under GDPR, you have additional rights including the right to lodge a complaint with a supervisory authority.

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of sensitive data (SSL/TLS)
  • Secure payment processing
  • Access controls and authentication
  • Regular security assessments

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations (e.g., tax and accounting requirements)
  • Resolve disputes and enforce agreements

Account information is retained until you request deletion or your account is inactive for an extended period.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies.

International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the US or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

  • Posting the updated policy with a new "Last Updated" date
  • Sending an email notification (for significant changes)
  • Displaying a prominent notice on our website

Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through our website.

Explore Our Directory

The Appliance Directory is a trade name of Stack Rock Digital LLC.

This privacy policy is provided for informational purposes. For specific legal advice regarding your data practices, consult with a qualified attorney.